This statement pertains only to the Lanarkshire Mind Matters website, which is maintained by NHS Lanarkshire Psychological Services. It does not cover any other websites linked from Lanarkshire Mind Matters.
Collection and use of technical information
We make no attempt to identify individual users from technical information. If you are a user with general public access, a number called your IP address is logged by the Mind Matters website, which is automatically recognised by the system. Technical details in connection with visits to this website are logged, collected and utilised by our website host, Scotland’s Health on the Web (SHOW). Log files are maintained and analysed of all requests for files on SHOW servers. Aggregated analyses of these log files are used to monitor website usage. These are used to help monitor and evaluate the effectiveness of SHOW websites. All log file information collected is kept secure and is not provided to any third parties.
Collection and use of personal information
The system will record personal information if you apply for services that require personal information – e.g. registering for a course or class – and you enter that information into the Lanarkshire Mind Matters website when invited to. The information stored would be your name, address, phone number, ethnicity, email address and details of your GP. This information will be used solely by NHS Lanarkshire for the purpose of processing your request, and will not be held on the server for any longer than it takes to allocate you to the course or class you have requested. For more information, see NHS Lanarkshire policies, below.
Cookies
We employ cookie technology to help log visitors to our site. A cookie is a string of information that is sent by a website and stored on your hard drive or temporarily in your computer’s memory. The information collected is used for the administration of the server and to improve the service provided by the website. Some third-party services that appear on our pages, such as YouTube, may also place cookies.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. You can choose not to accept these, but you may then be asked for information again, e.g. to participate in a survey. We recommend you allow the cookies we set on this website as they help us provide a better service.
Our cookie policy does not apply to websites that you can link to from this website, unless specifically stated. We encourage you to read the cookie and privacy statements on any other websites you visit.
For additional information on cookies please visit the Information Commissioner’s Office.
Email is generally a secure way of communicating. While its complete security can never be guaranteed, NHS Lanarkshire Psychological Services do everything we can to keep your information secure. For more information, see the section on NHS Lanarkshire policies, below.
In agreeing to communicate with us by email – which includes sending us an email in the first instance via our Contact page or any other email link on this website – you are accepting any security risk.
NHS Lanarkshire policies
NHS Lanarkshire has an Information Governance Framework that includes a Data Protection Policy and a set of Information Security policies. These define our commitments and responsibilities to your privacy.
The data we collect is stored securely. We provide training to staff who handle personal information, and treat it as a disciplinary matter if they misuse or do not look after your personal information properly.
We will not keep your information longer than it is needed or where the law states how long this should be kept. We will delete any electronic personal information in a secure way.
For more information about all of this, visit the NHS Lanarkshire Data Protection Notice page.
Privacy and data protection enquiries relating to this website may be made in the first instance by emailing mindmatterswebsite@lanarkshire.scot.nhs.uk with the subject line ‘Privacy query’.